Key to Metals AG Privacy Policy

This privacy policy explains how Key to Metals AG processes, stores and manages data given to us by our visitors through the totalmateria.com website. Key to Metals AG is committed to protecting the information of our visitors and is reflected by our certification to ISO 27001 Information Security Management System.

Privacy for users of Total Materia software

Key to Metals AG is committed to protecting personal data.

Key to Metals AG collects personal data of our users (which may include names, email addresses, employer addresses and contact information) during the registration process to the Total Materia database. All information is collected with the sole purpose of enhancing the user experience, to aid communication and to provide our customers with usage statistics connected to the Total Materia account.

From time to time, Key to Metals AG may utilize users’ personal data to send information regarding our products and services that may be of interest, such as newsletters and Total Materia upgrades and updates.

Key to Metals AG does not disclose any personal data we collect to third party service providers.

Our employees are bound by a non-disclosure agreement to observe all policies connected to the privacy of all information inside of the business and this includes any personal data of our visitors. The responsibility for the privacy of our users’ data is that of our allocated Data Officer.

Please contact us if you have any questions regarding this privacy statement.

Registration forms used by Key to Metals AG

Types of registration forms used by Key to Metals AG include:

  • Newsletter sign up forms
  • Free trial registration forms
  • Registered user registration forms
  • Online meeting registration forms

Registration forms require our visitors to supply contact information, which we will use to either contact the visitor, or to send the visitor information on our products and services. Any e-mailing campaigns to our visitors will offer the option to opt out of further mailings.

The information provided by visitors will only be used for marketing and related activities in connection with the sales and support of Key to Metals AG products and services.

Below is a brief description of each of the forms used by Key to Metals AG:

Newsletter sign up form – any visitor to the Total Materia website can sign up to the Total Materia newsletter. The information gathered from the form will be used to provide registrants with a monthly update about Total Materia products and services. The registrants can opt out of the mailing service at any time via the link on the newsletter.

Free trial registration form – accessible by any person coming to our website who have and interest in testing Total Materia. Requires the input of basic information in order to get access to the Total Materia database for a free trial access. Information from this form including, name, company, email and telephone numbers are used to help support free trial users and enhance the trial experience overall. By signing up for a Free trial our users are also included on our newsletter mailing list. There is an option to opt out of the mailing list at the point of registration.

Registered user registration forms – used by paid users of Total Materia as part of the access method to the customer company’s subscription. Registration information includes, name, company, email and telephone numbers and this information is used to help enhance the individual user experience by giving additional functionalities and to supply our customers with more insightful statistics about product usage from their company.

Online meeting registration forms – Key to Metals AG uses the GoToMeeting online meeting software provided by LogMeIn to run training and demonstration sessions. Any information obtained by Key to Metals AG through the registration to any GoToMeeting forms is treated under the general Key to Metals AG privacy policy. For more information related to the privacy policy of LogMeIn please click here: https://www.logmeininc.com/legal/privacy.

Key to Metals AG and the use of Cookies

Key to Metals AG use cookies to help deliver the best possible service to our users and specifically to securely and efficiently allow access to Total Materia and to customize the user experience in the optimum way.

FAQ’s

What is a cookie?

A "cookie" is a small file placed on your hard drive by some of our web pages. Cookies serve several different purposes, such as aiding site navigation, remembering your preferences, and generally improving the user experience.

Can I manage my cookie settings myself?

Many browsers allow you to customize the types of cookies that your browser will accept. Please see the relevant documentation for your browser to find out how best to achieve this or contact your local administrator for assistance.

How long do we keep your information?

We will retain your personal data only as long as is necessary for the purposes set out in this Privacy Policy, or as is required by applicable law, and then we will delete it.

How do we protect your information from outside threats?

Total Materia provides you with the ISO 27001 certified security level for Information Security Management Systems.

Dedicated security equipment: Dedicated Cisco hardware firewall, managed by Cisco technicians and increased port monitoring for higher security of your data.

Unbreakable security of sensitive information: All your sensitive information is processed in a secure environment, using unbreakable SSL 3.0 with high, 256-bit encryption and 2048 bit exchange.

For any questions relating to our privacy policy, please contact us at custservice@keytometals.com.